Product OperationsAI & Data Products

I design, operate, and scale AI-powered systems with execution discipline.

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Product Ops

AI Systems + Execution Discipline

About

Execution-first product operations for AI systems

Confident delivery under pressure, with strong process discipline and stakeholder alignment.

Name: Sameer Kadi

Location: USA / Remote

Background: Data Science (Human-Centered Applications)

Data Science major focused on Human-Centered Applications and product outcomes.

Product Ops-oriented professional building and operating AI-enabled workflows.

Paid Student Support Assistant at ASU International Students & Scholars Center for 1+ year.

Interned in Voice UI/UX Research & Design at AnKaSumMor, shaping conversational product experiences.

Led operations for programs serving 800+ attendees across campus events and sessions.

Coordinated vendors, stakeholders, and volunteers in high-visibility environments.

Organized an AI Summit with the Consulate General of India and AWS collaboration.

Designed and structured voice command flows for human-bot interactions, enabling users to browse grocery lists, explore products, and complete orders through a conversational voice interface.

Featured Case Study

AI Customer Support Operations Platform

Support teams often face high ticket volume, slow triage, and limited visibility into automation performance. This system demonstrates a safe AI-assisted support operations workflow combining AI intent classification, retrieval-augmented knowledge lookup (RAG), automation guardrails, and human escalation.

AI intent classification • RAG knowledge retrieval • ticket lifecycle management • SLA monitoring • ops dashboard • agent workspace

System Architecture

Operations Design

Human-in-the-loop AI automation with controlled escalation.
Clear separation between AI predictions and operational decision rules.
End-to-end observability through ticket metrics and dashboards.
Ticket lifecycle management with SLA monitoring.
Agent workspace for handling escalated support tickets.
Deployment-ready architecture using Docker.

FastAPIPythonRAG RetrievalSentence TransformersSQLiteHTML / JavaScriptDockerMetrics & Observability

Additional Work

Secondary product and operations projects

Each project demonstrates decision rigor, analytics depth, and delivery structure.

Experience

Operational leadership with measurable execution

Timeline view of paid experience, leadership scope, and stakeholder-heavy delivery.

2025

AI Summit Operations Lead (Flagship)

Arizona State University | International Students & Scholars Center

Led end-to-end operations for the AI Summit with the Consulate General of India and AWS partner teams.
Drove cross-functional coordination across vendors, university offices, student organizations, and external stakeholders.
Built execution timelines, staffing plans, and contingency workflows for high-visibility event delivery.
Resolved real-time operational issues under high-pressure conditions while maintaining execution quality.

2024 - Present

Student Support Assistant

International Students & Scholars Center, Arizona State University

Led large-scale program and event operations for 800+ participants with delivery ownership from planning through on-site execution.
Managed vendor coordination, logistics execution, contract-sensitive operations, and compliance requirements.
Directed and trained 25+ volunteers to ensure smooth on-site operations and rapid issue resolution.
Maintained cross-team communication rhythm to keep stakeholders aligned on execution milestones and dependencies.

Jan 2022 - Apr 2022 · 4 mos